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The Evaluation of Course Quality Through a Service Template

The University of Sheffield

Peter Long

Sheffield Hallam University

Margaret Rangecroft

Sheffield Hallam University

Tony Tricker

Sheffield Hallam University

This article reports on initial findings of the Template Project, a project researching ways of evaluating post-graduate courses offered through the medium of distance education. It has taken an evaluation tool from industry and re-designed it so that it can apply to distance education courses. The question as to whether or not a tool initially located in the service industries is appropriate for education is examined as are the alternative paradigms of evaluation. A Popperian approach to evaluation is offered as the paradigm within which the Template Project's approach to evaluation should be located.

Evaluation, Vol. 5, No. 1, 80-91 (1999)
DOI: 10.1177/13563899922208832


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