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Evaluation
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Roles for Evaluation in Learning Organizations

John M. Owen

University of Melbourne (Parkville, Victoria 3053, Australia)

Faye C. Lambert

University of Melbourne (Parkville, Victoria 3053, Australia)

There is an emerging need for evaluators to assist with strategic decision making in organizations committed to ongoing learning and renewal. While some evaluators have developed rapid-response techniques to assist decision-makers fine tune their programs, new evaluation techniques are required to serve the needs of learning organizations which are committed to systems thinking as a way of improving their effectiveness. This article argues that evaluators can make major contributions to strategic decision- making by using procedures which clarify the nature of programs in their trial stage and outline the implications of implementing the program for the organization as a whole. A case study of the use of these procedures in an educational setting is outlined for the purposes of illustration.

Evaluation, Vol. 1, No. 2, 237-250 (1995)
DOI: 10.1177/135638909500100207
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J. C. Suarez-Herrera, J. Springett, and C. Kagan
Critical Connections between Participatory Evaluation, Organizational Learning and Intentional Change in Pluralistic Organizations
Evaluation, July 1, 2009; 15(3): 321 - 342.
[Abstract] [PDF]